Last updated: 25/08/2025
This Privacy Policy describes how Victoria Power Savers (“VPS”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information. It applies to information collected via our website www.vicpowersavers.com.au, by email, telephone, in person, or through our partners.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, postal address.
- Property details: house type, roof type, energy usage, and other details required to assess rebate eligibility.
- Financial details: household income or property value, where required for government rebate applications.
- Technical details: IP address, browser type, pages visited, and cookies.
- Other information you provide voluntarily via enquiry forms, phone calls, emails, or chat services.
2. How We Collect Information
We collect information directly from you when you:
- Submit an enquiry form on our website
- Contact us by email or telephone
- Communicate with us through chat services or social media
- Provide information for rebate applications
We may also collect limited technical information through cookies, analytics tools, and trusted third-party partners, with your consent where required.
3. How We Use Information
We use your information to:
- Respond to your enquiries and provide customer support
- Assess your eligibility for rebates and prepare applications
- Provide quotes, proposals, and services you request
- Improve our website, services, and customer experience
- Send you newsletters, updates, and marketing communications (unless you opt out)
- Meet our legal and regulatory obligations
We will not sell or rent your personal information to anyone.
4. Sharing Information
We may share your information with:
- Installers, contractors, and service providers involved in fulfilling your request
- Government agencies administering rebates and incentives
- Technology providers who support our website and business systems
- Legal or regulatory bodies if required by law
We do not disclose personal information to overseas recipients unless necessary for service delivery and in compliance with the Privacy Act.
5. Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your information where lawful
- Opt out of marketing communications at any time
You can exercise these rights by contacting us using the details below.
6. Security
We take precautions to protect your information both online and offline.
- Sensitive information (such as credit card data, if collected) is encrypted and transmitted securely. Look for “https” in your browser or the closed lock icon.
- Only authorised staff and service providers have access to personal information, and our servers are kept in secure environments.
While we use industry-standard measures, no method of transmission over the internet is 100% secure.
7. Cookies & Analytics
Our website uses cookies and third-party analytics tools to improve performance and measure the effectiveness of our marketing. You can disable cookies in your browser, but some site features may not function correctly.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you believe we are not abiding by it, please contact us:
Victoria Power Savers
ABN: 17 154 156 180
Email: info@vicpowersavers.com.au
Phone: 1300 130 222
Website: www.vicpowersavers.com.au
